When you fill in our contact form or request a call, we collect your name, email address, website and anything else you choose to share.
When you visit our website, our analytics tools automatically collect information such as the pages you view, how you scroll and click, how long you stay, your device and browser type, your approximate location (city or region), and how you found our site.
If you become a client, we also keep the information needed to deliver and bill our services, such as account access you grant us and invoices.
To reply to your message, schedule calls, run your free health check, deliver our services and send invoices.
To understand how people use our website so we can make it clearer and easier to use.
We do not sell your personal information, and we do not add you to marketing emails unless you ask us to.
We use Google Analytics (Google LLC) to measure visits and actions on our site, such as which pages are viewed and when a form is sent.
We use Microsoft Clarity (Microsoft Corporation) to understand how visitors use our site through heatmaps and session replays, which show how a visit moved around the page. Clarity is set up to mask what you type into form fields.
Both tools use cookies and similar technologies, and the data is processed by Google and Microsoft under their own privacy policies: Google Privacy Policy and Microsoft Privacy Statement. You can learn how Microsoft Clarity handles data at clarity.microsoft.com.
Cookies are small files saved by your browser. We use them only for analytics, not for advertising.
You can block or delete cookies in your browser settings, use your browser's "Do Not Track" or privacy controls, or install the Google Analytics opt-out add-on. The site will still work if you do.
Only the services we use to run the business, and only as much as they need: Google (analytics), Microsoft (Clarity), FormSubmit (delivers our contact and booking forms to our inbox), and our email and invoicing providers.
We may also share information if the law requires it.
Messages and call requests are kept for as long as we need them to reply and work with you. Client records are kept as long as needed for the work and for tax and accounting purposes. Analytics data is kept according to Google's and Microsoft's retention settings.
You can ask us to see, correct or delete the personal information we hold about you at any time by emailing harleen@theshadowcreative.com. Depending on the US state you live in, such as California, you may have additional privacy rights, and we will honor those requests.
Our website and services are meant for businesses and are not directed at children under 13. We do not knowingly collect information from children.
If we change this policy, we will update the date below. Questions about this policy? Email harleen@theshadowcreative.com.
Last updated: November 4, 2026
Email harleen@theshadowcreative.com and we will reply within one business day.
or email harleen@theshadowcreative.com. We usually reply within one business day.
